Responsibilities and Achievements

? Lead CSC project team to establish a new customer service team for both internal and external customers overall China? Lead north face jacketsOTC team to carry out different project phases from BPR, blue print, realization to system go live with assignment in a timely, diligent and professional manner
? Provide in depth knowledge of business needs within process domain and a high level of skills and expertise in developing, enhancing and supporting regional GSAP capability and strategy? Work with stakeholders to adopt common business processes and standardization. Make recommendations and contribute to expanding K-C’s knowledge base such that clients and ITS developers have the information to implement effective solutions? Provide relevant business issue solution to improve the company policy and procedure by communicating among RSC team, YK team and business team? Carry out a full set training of sales and distribution module to all the end users throughout the China? Perform a system demo and road show to all the plants and holding company Project experience A project overall China and HongKong, SAP mplementation? Sales and Distribution module Leader? Work with Australian and Korean Service Team? Manager a team with 5 members
? Draft annual business plan and target for our key accounts according to national sales director’s annual business strategy? Provide all cheap north face jackets kinds of business analysis report by using ACNielsen data? Design key account promotion execution instrument to field salesmen, and ensure powerful execution? Track selling expense through different promotion activities, and responsible for investment return analysis reprt? Prompt resolution of sales adjustments and modification resulting from KA’s rejection? To be accountable for handling with the key accounts’ disputable AR under the direction of finance department Ensure high accuracy of order processing and submit all kinds of logistic analysis report? Follow up order delivery, returns and sample request? Liaise with DC colleagues on stock availability, delivery and shipping schedule? Accurate communication pricing, program and order status among different departments? Prompt resolution of customer claims and complaints? Maintain proper ocumentation and filing system on order processing with high traceability and compliance to procedure? Deliver the accurate product information such as packing size, produce planning between mills and holding company? As a key member of project KITE (key ount,innovation, team work, excellence), which is the focus of business strategy, take an active part to improve the sales, financial and logistic system. Submitting the different kinds of statistic reports, such as the sales report, fill rate report, outstanding CO report and so on? Training new CS to operate the BPCS system? Monitoring the CS to handle the customer orders, place the picking-lists to different warehouses and arrange the delivery accordingly?northface jackets Monitoring inventory level and need to get replenishment plan accordingly? Handling with the export affairs (including prepare the related documents and urge the custom declaration)? Practicing the Six-sigma project to improve cost-down and efficiency at customers
? Assisting the finance department to push AR ? Assisting the IT department to establish and improve the BPCS system